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  • The wireless audio device will not enter standby mode or stay in standby mode.

    If the auxiliary input has a cable plugged into the connection (with or without active audio content), the speaker might not go into standby mode or stay in standby mode, even if standby is manually activated.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • I’m having trouble using the Play-Fi app.

    For information on the DTS Play-Fi app, please visit: https://play-fi.com/faq.  

    Created: Dec 07 2015 | Updated: Aug 24 2018

  • I am unable to connect my wireless audio device to my network.

    Verify that your wireless network is functioning. Your router’s wireless signal may be weak or your wireless audio device may be out of the range of your Wi-Fi network. Click here for more information on resolving issues related to wireless networking Reboot...

    Created: Dec 07 2015 | Updated: Mar 20 2018

  • My remote won’t work.

    The following wireless audio products are provided with remote controls. Cadence Crescendo Crescendo X Motion Vision X Verse Replace the remote control’s batteries with matching batteries. If new batteries do not fix the problem, you may have a faulty...

    Created: Dec 07 2015 | Updated: Jun 01 2018

  • Network connectivity issues and recommended solutions.

    Click here to review detailed information on the DTS Play-Fi web-site.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • Incompatible network set-ups.

    Click here to review detailed information on the DTS Play-Fi web-site.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • Recommended routers and network specifications.

    Click here to review detailed information on the DTS Play-Fi web-site.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • Play-Fi Speakers: How to do a firmware update.

    Running firmware updates will resolve bugs and/or unlock new features as they become available. There are two unique pieces of firmware installed on your wireless audio device. Play-Fi firmware: Requires occasional updates which are handled automatically by the Play-Fi...

    Created: Dec 07 2015 | Updated: Jul 17 2018

  • Play-Fi Speakers: How do I check the firmware version(s) of my wireless audio device?

    Click here to learn how to update your firmware. There are two unique pieces of firmware installed on your wireless audio device. Play-Fi firmware: This firmware controls the Play-fi portion of the electronics for the following products: Bravado Cadence Crescendo...

    Created: Dec 07 2015 | Updated: Jul 17 2018

  • Why do you recommend placing my wireless audio device near my router for the initial network setup?

    This ensures a strong network signal during setup.If using WPS setup mode it is easier to press the WPS button on your router.Play-Fi firmware is installed at the factory with the most current version available at time of manufacturing. In the time between manufacturing and your purchase,...

    Created: Dec 07 2015 | Updated: Dec 07 2015

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