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  • No Play-Fi devices detected.

    Click here to review detailed information on the DTS Play-Fi web-site.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • Play-fi device not discovered after setup.

      The final step during Play-Fi Set-Up is for the app to search for and find the new products connected to the Wi-Fi network.  If it is unable to find the product at this step, one of two things has occurred.   It’s possible the password was inadvertently...

    Created: Dec 07 2015 | Updated: Mar 20 2018

  • Play-Fi device firmware update failed.

    A Play-Fi device update can fail because the Wi-Fi connection between the Play-Fi device, phone, tablet, or PC and router was interrupted, either because of heavy network traffic, an obscured signal, or wireless interference. If the update fails repeatedly, try moving your Play-Fi...

    Created: Dec 07 2015 | Updated: Mar 20 2018

  • Play-Fi app stops suddenly while playing.

    The majority of the time, this occurs when something else is happening on your smartphone or tablet outside of the Play-Fi app. For instance, the app may crash if:The device's battery is low, causing it to conserve resourcesThe memory has filled upThe Play-Fi app’s background process...

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • Why can’t the Play-Fi app find my music?

    Click here to review detailed information on the DTS Play-Fi web-site.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • Background information on common Wi-Fi problems.

    Click here to review detailed information on the DTS Play-Fi web-site.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • How many Play-Fi products can I have on my network?

    We recommend connecting a maximum of 32 Play-Fi products to your home network.  You can certainly add more, but we can’t promise the performance will be as solid as it is with this limit. You can connect to up to 16 Play-Fi products and stream the same song...

    Created: Dec 07 2015 | Updated: Mar 20 2018

  • Adding speakers and creating speaker groups in the Play-fi app.

    Click here to review detailed information on the DTS Play-Fi web-site.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • Multi-zone streaming in the Play-fi app.

    Click here to review detailed information on the DTS Play-Fi web-site.

    Created: Dec 07 2015 | Updated: Dec 07 2015

  • Can I stream video and hear the audio on my wireless audio device?

    If your product is AirPlay enabled, you can stream audio from videos to your speakers that way. This includes Bravado, Cadence, Crescendo, Crescendo X, Forte, and Unison. If your product is Bluetooth enabled, you can stream audio from videos to your speakers that way. This includes...

    Created: Dec 07 2015 | Updated: Mar 20 2018

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