Troubleshooting Wireless Products

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Connection to wireless audio device lost or Play-Fi app reports “Play-Fi Devices Lost”.

Created: Sep 28 2015 | Updated: Aug 24 2018

• Check that your device is powered on.
• Verify the network connection has not been lost.
• Verify that your mobile device or PC and your wireless product are connected to the same network.
• Verify that other wireless devices are able to connect to your router and Wi-Fi/internet is working for them.
• Ensure the wireless network is working correctly by power cycling your router.
• Verify you have a strong network signal. There are several options for determining how strong your wireless network is, find out more info here: Wi-Fi apps.
• Verify that your mobile device or PC has not left the range of your router. Try moving the wireless audio device closer to the router. If this alleviates the issue it means your router is weak or has poor coverage. You may need to upgrade your router or add a wireless extender to your network.
• Check for other devices that might be causing heavy network traffic. 
• Verify that your wireless product wireless streaming has not been taken over by another app.
• Exit and then restart the DTS Play?Fi app.
• Uninstall, re-download, and reinstall the DTS Play?Fi app on your mobile device or PC.
• Reboot your wireless product. On the wireless product’s control panel, press and hold the power button for 3 seconds. The reset tone will sound once. This reboot will cycle the power off and on and force the wireless product to reconnect to your network.
• Reset your wireless product to factory settings. On the wireless product’s control panel, press and hold the power button for 10 seconds. The reset tone will sound twice. Once complete, your wireless product will be reset to factory default settings and will clear the network configuration. After a reset has been performed, there is no way to recover the previous user configured settings.
• If everything looks OK, and you’re not sure why you might be having issues, take a look at the Connectivity Issues and recommended solutions on the Play-Fi web-site to help walk you through optimizing your network performance.