Troubleshooting ARC for PC (Dynamo 600X, 800x, 1100X, & 1600X)
Created: Aug 27 2019 | Updated: Aug 27 2019
ARC (for computer) not recognizing the ARC microphone
Unplug the microphone’s USB cable from your computer and plug it back into your computer. If your computer has more than one USB port try using a different USB port.
While the microphone is plugged into your computer allow one minute for the computer to install the microphone drivers.
If driver installation fails, try connecting your subwoofer and microphone to an external USB hub and the hub to your computer.
Try to re-trigger installation of the microphone drivers. On your Windows PC, go the Device Manager (right-click “Computer” in the Start menu and select “Properties”). In the list of devices locate “Sound, video, and game controllers” and expand the list of available devices. Right-click on the defective microphone and select uninstall. With the microphone’s USB cable attached to your computer, right-click any item in the Device Manager and select “Scan for hardware change”.
ARC (for computer) software Installation
Make sure your subwoofer and ARC microphone are not connected to the computer when installing the ARC software.
If you are having trouble installing the software, go to AnthemARC.com and download the installation file to make sure you are using the newest version.
If you are still having trouble installing the software or the software gets stuck repeatedly on the first measurement it may be best to try another computer.