Troubleshooting Wireless Products

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No output from the wireless audio device.

Created: Dec 07 2015 | Updated: Mar 20 2018

• Check that the speaker is turned on and not in standby mode.
• Check that the speaker is not muted.
• Check that the speaker’s volume is not turned all the way down.
• Check the speaker is set to the proper input.
• Check that your source component is turned on and source material is playing.
• Turn the wireless audio device off using the power button. Wait thirty seconds and turn the speaker back on.
• Unplug the speaker, wait thirty seconds, plug it back in, and turn the speaker back on.
• Check that all interconnecting cables are connected at both ends. If necessary, try connecting an alternate audio source component to make sure the original source component isn’t the problem.
• If necessary, try connecting an alternate source component to make sure the original source component isn’t the problem.