Troubleshooting Wireless Products

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I am unable to connect my wireless audio device to my network.

Created: Dec 07 2015 | Updated: Mar 20 2018

• Verify that your wireless network is functioning.
• Your router’s wireless signal may be weak or your wireless audio device may be out of the range of your Wi-Fi network. Click here for more information on resolving issues related to wireless networking
• Reboot your wireless audio device. Click here for rebooting instructions. This reboot will cycle the power off and on and force the wireless audio device to reconnect to your network.  Network settings will not be cleared.
• Reset your wireless audio device to factory settings. Click here for factory reset instructions. This will reset your wireless audio device to factory settings and clear the network configuration. After a reset has been performed, there is no way to recover the previous user configured settings.