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Thank you for choosing MartinLogan! We're thrilled to handle your order. Your order will typically be processed with utmost care within 2-3 business days from the purchase date.
Orders above US$300.00 fulfilled and shipped by MartinLogan enjoy complimentary standard shipping within the continental United States and Canada. Please note, this offer excludes bulk orders and oversized items, and it doesn't cover customs or handling fees. Kindly be aware that this offer might change without prior notice.
Most items are shipped within 2-10 business days. Business days are Monday through Friday, excluding national holidays. Please ensure a physical delivery address whenever possible. Orders above US$300 require a signature upon receipt.
Upon order placement, you'll receive an Order Acknowledgement email confirming your details. Once shipped, a Shipment Confirmation email with tracking details will follow. Tracking information might take 1-2 business days to appear. Due to higher than-usual volumes, please allow 2-3 business days for order processing.
Items will ship as they become available. For in-stock items, we aim to process within 2-3 business days. Delivery times vary based on location, typically within 2-10 business days.
Please note that heavy and large items, which require pallets, may require additional time. These items will often be shipped with a tailgate. These items may require additional handling charges. With larger items, it is often useful to have two people available to receive your product.
Missed a delivery? You'll receive a card detailing pickup or a carrier will contact you for a delivery appointment. For undeliverable packages, contact our Inside Sales to avoid extra shipping charges.
Inspect packages upon receipt; if damaged, reject the delivery and inform our Inside Sales team for alternative arrangements.
Our Returns & Refund Policy is applicable to products directly purchased from our MartinLogan Online Store within 30 days of delivery. To initiate a return, please contact our Inside Sales team for a Return Merchandise Authorization Number (RMA). Remember, the product must be returned in its original packaging and condition to avoid restocking fees.
If any original documents, carton, packaging materials, remotes, hardware, or other components are missing upon return, a 15% restocking fee may apply. Moreover, failure to return the item in its original condition or with missing parts might incur additional restocking charges.
Please note: The Return Merchandise Authorization Number (RMA) must be clearly marked on the outside of the returned product's package. For added security, we recommend choosing a traceable shipping method, as all additional costs, including shipping charges, are the responsibility of the customer for returning the product to MartinLogan.