Online Shopping Policy

Online Shopping Policy:

• How can I track my order?

  Tracking information will be provided in the ‘Shipment Confirmation’ email when the product ships.

  Updated: Apr 24 2020

• Can I have my order delivered to an address other than my home?

  During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorised representative is able to receive the delivery. We do not deliver to a PO box address.

  Updated: Apr 24 2020

• Do I have to be available at home to pick up items upon delivery?

  To ensure the safe delivery of your product, MartinLogan recommends that you or an authorised representative is able to receive the delivery.

  Updated: Apr 24 2020

• Change my Shipping address?

  Your submitted order is sent to our warehouse for shipping immediately so we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.

  Updated: Apr 24 2020

• Shipping Destinations

  MartinLogan currently ships within North America (U.S. and Canada). We do not ship to freight forwarders. Please see our dealer locator to find a dealer or distributor in your country. (LINK)

  Updated: Apr 24 2020

• I will not be home on the scheduled delivery date.

  As our carriers require a signature for delivery, the carrier will leave a calling card if you are not at home. You may contact the carrier to schedule a new delivery appointment.

  Updated: Apr 24 2020