Troubleshooting Wireless Products

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My wireless audio device is not behaving as expected.

Created: Dec 07 2015 | Updated: Aug 24 2018

Try any (or all) the following recommendations and see if speaker begins responding as expected:

• Turn the wireless audio device off using the power button. Wait thirty seconds and turn the speaker back on.
• Unplug the speaker, wait thirty seconds, plug it back in, and turn the speaker back on.
• Reboot your wireless audio device. Click here for rebooting instructions. This reboot will cycle the power off and on and force the wireless audio device to reconnect to your network.  Network settings will not be cleared.
• Reset your wireless audio device to factory settings. Click here for factory reset instructions. This will reset your wireless audio device to factory settings and clear the network configuration. After a reset has been performed, there is no way to recover the previous user configured settings.